Soft Play Party Terms and Conditions

Booking a party is acceptance of our Rules of Play.

• Party duration is 2½ hours.
• Maximum number of children cannot be exceeded under any circumstances:
• Weekend party maximum 18 children.
• After school party maximum 24 children.
• Please arrive no more than 15 minutes before the start of your party and ask your guests to not to arrive before the party start time.
• Please leave promptly at the end of your allotted party time.
• Relighting, sparkling candles or indoor fireworks are not permitted.
• You are welcome to bring decorations but these must not be fastened to walls, partitions or any other structure. We reserve the right to charge a redecoration fee of £50 if you fail to adhere to this condition. Balloons must be weighted.
• Crackers, party poppers, confetti and other items with small parts are not permitted.
• The use of face paints is not permitted.

Please provide us with a list of guest names at least 1 day before the party. Only invited party guests will be admitted as part of the party. Uninvited siblings will be charged at the normal Jack in the Box admission price and will not be permitted to join in the party for food.

Please notify us of any dietary requirements at least 7 days before your party. Whilst we cannot guarantee it, we will try our best to accommodate all dietary request wherever possible.

Cancellation Policy:

• Cancellation more than 28 days before party date – full refund subject to £10 administration fee
• Cancellation between 7 and 28 days before party date – refund subject to forfeiture of £100
• Cancellation less than 7 days before party date – no refund

Subject to our sole discretion, we may be able to transfer the party because of illness or other unforeseen circumstance, subject to availability. Please telephone us if you need to do this on 01482 880091.

Children attending the party remain the responsibility of the parents/carers at all times. A minimum of one adult per 5 children is required to provide adequate supervision.

Socks must be worn at all times on the play equipment

We reserve the right to ask visitors to leave before the end of their play session if they are not following our rules of play or are displaying symptoms of illness.

Jack in the Box is cashless. We accept card and contactless payments only.